Murad Reviews

My experience with Murad's customer service has been nothing short of perfect. So much so that I feel compelled to write my first ever brand review. Reshma, was fantastic and understanding with an issue I had and was very willing in resolving. I was reassured by the extremely prompt and detailed responses to my questions. I have been shopping medical-grade and luxury skincare for may years, and Murad has easily proven to have the best customer experience. Please feel confident that you're in good hands when shopping from them. Thank you, Murad and Reshma!

I have had an excellent customer service experience from Murad. I am a huge fan of all of their products which i highly recommend so excellent customer service is an added bonus!!

I had a problem with the delivery of a product (DPD really messed!) and the lovely Eva from Murad was incredibly kind, understanding and helpful. She even offered me the product free as a gesture of goodwill which came much appreciated. I absolutely adore murads products and I can’t fault there customer service either!

Good products but customer service could do with substantial improvement. Please take note of other companies responses to queries and subsequent promotions not applied immediately at time of check out. Other companies are willing to go above and beyond to assist- Murad are certainly not one of those companies.

So helpful and professional!
Every time I've been in contact with Murad staff I have been extremely happy with their pleasantness, professional advice and helpfulness, and quick email response and delivery service. Thank you - this is very much appreciated! Margaret

I ordered the Murad Rapid Spot Correcting Serum straight away following Sali Hughes’ glowing report on IG. Was delighted to see there was a special offer available: a free gift worth £75 with my purchase. Massive bonus! Bungled the check out process and contacted Customer Service. Katie immediately sent me out my missing item which arrived at the same time as my main order, absolutely chuffed! The City Defense SPF goes on a treat, leaving a lovely matt base and the Environmental Shield sinks in beautifully leaving a slight tingle, with the promised immediate glow. Vitamin C do thy work! ⭐️⭐️⭐️⭐️⭐️

Always experience amazing customer service when ordering directly from website. Any issue is dealt with promptly and a resolution offered without any quibbles. This, along with the great products which have transformed my skin, gives me great confidence in placing orders in the future

Great customer service when ordering directly from the website.
I had an allergic reaction and not only did they provide me a skincare virtual consultation with their HEAD OF UK TRAINING they are also sending a replacement as recommended by the expert. Very impressed!!

I have used Murad for several years and I think the products are great. Recently there have been couple of hiccups with my order and Katie B from customer services has been helping me. She was brilliant. My complaints were dealt with in a friendly, efficient and empathetic manner.I wish all customer service people were like Katie. She is a credit to Murad and I hope they’re very proud of her.
Once again, a big thanks to Katie for all your help!

There was an error with my order where the wrong size item was delivered. I emailed the customer service team and Anmol dealt with my query quickly and the correct items were despatched which I then received the next day. Can’t fault Murad. Will definitely order direct from Murad again.

I sent an email to Murad customer service regarding product advice. I expected a response within a few days - instead Katie got back to me within the hour! I was so pleased, she was very friendly and gave me great advice, and recommended the right products for my skin concerns.

Excellent customer service. Although they advise of a response within 6-8 working days, I had a response within 1 day. The advice received was informative and suggestions of similar products was made where the sought after product was no longer available. Would happily contact this support team in the future if necessary!

Amazing products, lovely customer service team! Perfect package. I have ordered a few times from Murad and most of the times my packages arrived next day, even though I hadn't opted in for next day. One time a free cream was missing and the team dealt with it very quickly and I received it straight after. The kind of service you would expect from such great brand.

I had a problem with my order, some products were missing. I emailed the team and got a response the same day apologies for the issue and confirmed the other items will be dispatched this week. Next day I got DPD confirmation for delivery the next day. Though it's never good to have missing products the team responded quickly and effectively. Thanks Murad team!

Great Customer Service
I have made about 4 purchases from Murad so far and have found their customer service to be excellent. Delivery is always swift and communication is always clear with quick response to emails. One time I paid for a Sunday delivery which wasn't possible because of bad weather and when I let them know they refunded me immediately. Another time my free gift wasn't included in my package and when I let them know they resent it to me immediately without question. Emails are always very courteous, friendly and helpful. They offer great deals and a great product range. I would highly recommend them on all fronts.